FAQ
1. What is InteriorVanilla?
InteriorVanilla specializes in handcrafted 3D wall art made from natural materials like wood and gypsum. Our pieces are designed to transform any space with unique, timeless creations.
2. Are all pieces handmade?
Yes, every piece of artwork is meticulously crafted by hand. This ensures that each creation is unique and reflects the care and artistry of its design.
3. What materials are used in your products?
We use high-quality and sustainable materials, including:
- MDF Wood for intricate and durable designs.
- Gypsum (Plaster) for detailed 3D textures.
- Solid Wood Frames to enhance the structure and aesthetic.
- Water-Based Stains and Finishes for safe and eco-friendly coloring.
4. Can I customize the artwork?
Yes, we offer options to personalize your artwork:
- Select between two frame colors (light or dark) to suit your interior style.
- In future you will be able to choose between multiple colors for the whole piece, but right now we offer it only in white
5. How can I place an order?
You can browse our collection, select your desired piece, and complete your order directly through our website. Simply add items to your cart and follow the checkout process.
6. Do you ship internationally?
Currently, we ship within the European Union (EU) only. Please check our Shipping Policy for more details.
7. How long does shipping take?
Shipping times depend on your location:
- Austria: 3–7 business days.
- EU countries: 7–14 business days. Delays may occur due to unforeseen circumstances, but we will keep you informed.
8. What happens if my order arrives damaged?
If your order arrives damaged, please contact us immediately at office@interiorvanilla.com with your order number and photos of the damage. We will assist you in resolving the issue promptly.
9. Do you accept returns or refunds?
Yes, we accept returns under our Refund Policy. Items must be returned in their original condition. Return shipping costs are the responsibility of the customer unless otherwise specified.
10. How do I care for my 3D artwork?
To maintain the beauty of your artwork:
- Dust gently with a soft, dry cloth.
- Avoid direct sunlight, moisture, or exposure to harsh chemicals.
11. Are your products eco-friendly?
Yes, we prioritize sustainability by using eco-friendly materials like water-based finishes and durable, responsibly sourced wood.
12. How can I contact you for further questions?
You can reach us via chat on website or at office@interiorvanilla.com for any inquiries, and we'll be happy to assist you.
13. Can I order a custom-sized piece?
Currently, our designs are available in standard sizes.
- 70 x 50 cm
- 60 x 40 cm
If you're looking for a custom size, please contact us to discuss possibilities at office@interiorvanilla.com.
14. Do your designs fit all interior styles?
Yes, our artworks are versatile and designed to complement a variety of interior styles, from modern minimalism to classic elegance.
Feel free to explore our collections or contact us for additional support!